Tour-Magician Return Policy

At Tour-Magician, we aim to provide premium outdoor products and top-notch customer service. If you are not fully satisfied with your purchase, we’re here to assist. Please review our return policy below for important details.

1. Return Eligibility

  • You have 30 days from the date of receiving your order to request a return.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
  • Non-returnable items include customized products, gift cards, and items marked as final sale.

2. Return Process

  • To initiate a return, please email us at support@tour-magician.com with your order number, the reason for the return, and any relevant photos if necessary.
  • Once we approve your return request, you will receive return shipping instructions.
  • Items sent back to us without prior authorization will not be accepted.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., receiving the wrong item or a defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

  • Once your returned item is received and inspected, we will notify you of the status of your refund.
  • If approved, your refund will be processed to the original payment method within 7-14 business days.
  • Please note that original shipping fees are non-refundable.

5. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, you will need to return the original item and place a new order.

6. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately at support@tour-magician.com with your order number and photos of the product.
  • We will arrange for a replacement or refund for defective items after review.

7. International Returns

  • For international returns, customers are responsible for return shipping costs, duties, and taxes. We recommend you confirm all necessary customs documentation is included to avoid delays or additional fees.

8. Non-returnable Items

  • Some items are not eligible for returns, including but not limited to:
    • Customized products
    • Gift cards
    • Items marked as final sale or clearance

Should you have any further questions or need assistance with a return, please reach out to our customer service team at support@tour-magician.com.